Do you offer commercial cleaning in Metro Detroit?

Yes! Shields Elite Cleaning serves the entire Metro Detroit area, including surrounding cities. We specialize in office, warehouse, medical, and retail facility cleaning.

How do I get a cleaning quote?

You can use our Instant Quote Calculator to get a personalized monthly estimate in under 60 seconds — based on your building size, frequency, and services.

Are walkthroughs required before starting service?

Yes, we schedule a quick walkthrough after your estimate to confirm layout, needs, and pricing before starting service.

What types of buildings do you clean?

We clean offices, medical clinics, warehouses, gyms, retail stores, and multi-tenant commercial buildings throughout Metro Detroit.

Do you supply the cleaning products?

Yes — our Elite Plan includes all cleaning supplies, restocking, and inventory management. It's one less thing for your business to worry about.

Shipping policy

Shipping Policy
Effective Date: March 4, 2025

At Shields Elite Cleaning, we are committed to delivering high-quality cleaning supplies and products in a timely and secure manner. This Shipping Policy outlines how we handle orders, shipping timelines, costs, and more.

1. Order Processing

Processing Time: Orders are processed within 1–3 business days after payment is received.
Business Days: Monday through Friday (excluding holidays).
Order Confirmation: You’ll receive a confirmation email with order details after purchase.

2. Shipping Methods & Delivery

We offer shipping within the United States only.

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Local Delivery (if applicable): Available within Metro Detroit area for select items

Delivery times may vary depending on your location and carrier delays beyond our control.

3. Shipping Rates

Shipping charges are calculated at checkout based on weight, delivery location, and shipping method selected.
Free shipping may be offered for promotional events or minimum order thresholds (if applicable).

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking info to become active after shipment.

5. Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photo evidence.
For lost or delayed packages, please contact the carrier first using your tracking number. If unresolved, reach out to us and we’ll assist in filing a claim.

6. Incorrect Shipping Information

Please double-check your address before submitting an order.
Shields Elite Cleaning is not responsible for orders shipped to incorrectly provided addresses.

7. In-Store Pickup

If offered, customers may select “Local Pickup” during checkout. Pickup instructions will be sent via email. You must present your order confirmation at pickup.

8. Questions?

For any questions related to shipping, tracking, or delivery, please contact us:

📧 Email: info@shieldselitecleaning.com
📞 Phone: (313) 752-3454

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